Bilim İlaç is a Turkish pharmaceutical company that produces and markets medicines in various therapeutic areas, including cardiology, gastroenterology, and respiratory diseases.
Kahraman Savaş, the IT system manager at Bilim ilaç, shares his experience using ServiceDesk Plus and other ManageEngine solutions. ManageEngine has become an indispensable tool for the company, aiding in IT infrastructure management, technology frameworks, and overall connectivity. The company utilizes two key products from the suite: ServiceDesk Plus and Endpoint Central.
ServiceDesk Plus serves as the company's central help desk system, managing help desk calls, requests, and performance management. The tool generates monthly reports, providing valuable insights into call management and overall IT performance.
Endpoint Manager is used for both endpoint management and remote management of mobile devices. The tool offers remote support, detailed inventory analysis, and customizable reports. These reports are particularly useful for audits, budgeting, inventory follow-up, and
configuration inspections.
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For six years, we have primarily been using ServiceDesk Plus, which is indispensable. We manage all help desk calls, requests, and their administration here. In parallel with this call management, we also perform performance management and tracking of these requests and present them to senior management in
monthly reports.Kahraman Savaş, IT systems and managed services manager